The privacy of our users is very important to us, and we make sure that your personal data is safe with us as per the California Online Privacy Protection Act (CalOPPA) and European Union General Data Protection Regulation (EU GDPR).
We collect non-personally identifying information including, but not limited to, the browser type, language preference, referring site, and the date, time, and frequency of each visit. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website. We reserve the right to publish this data in the form of reports and aggregated indexes on different platforms to ensure transparency in our operations and analyze trends to improve our services.
We also collect information like Internet Protocol (IP) addresses and location data for users. We only disclose logged-in user and commenter IP addresses in fraud cases where law enforcement agencies are involved.
Gathering Personally Identifying Information
Certain visitors to our website choose to interact with us in ways that require us to gather personally identifying information. The amount and type of information including, but not limited to, demographics such as age, gender, location, mobile number, and mailing address that we gather depends on the nature of the interaction. For example, we ask visitors who sign up for a user account to provide a username and email address. Note that the account credentials are confidential, and no one but you have the right to use it for making any purchases or performing any other activity. Note that users under the age of 15 are not allowed on the website, and we do not knowingly collect any information from underage people.
Newsletters/Promotional Offers/Surveys/Contact Us
From time to time, we reserve the right to collect additional information via promotional offers, surveys, and other means such as website forms. These are sent either through email on your registered address or on-site as deemed fit. In the future, there can be an option to ‘refer a friend,’ if necessary, where you can refer our products or services to anyone by providing their emails. Note that these email addresses are stored and can be used to contact the person for our offers and newsletters.
Certain portions of the website allow the users to share their feedback, testimonials, or comments. We reserve the right to store this information and use it for any desired purposes as deemed fit by us. By posting your comments, feedback, or testimonials, you agree to allow us to process this data to produce reports or indexes for improving our services or for any other purposes.
It is up to us to allow the use of social media plug-ins, including Facebook, Twitter, or any other, to sign up or log in to our website and/or application, if deemed fit.
The security of your personal information is important to us but note that no method of transmission over the internet or method of electronic storage is 100% secure. We have a dedicated team of experts to ensure data privacy; however, data over the internet is not completely safe. In case of any mishap, we cannot be held liable.
Links to External Sites
Remarketing Tags for Google, LinkedIn, and Facebook
Protection of Certain Personally Identifying Information
We reserve the right to disclose your personal or non-personal information to our employees, third-party advertisers, partners and others that:
(i) work on ensuring smooth service delivery regarding your orders, and
(ii) are in a legally binding relationship to keep your data protected.
By using our website, you allow us to share your data with the said parties for better service provision. Note that we do not sell or rent out your data to anyone in any case. In case of a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, third parties or the public at large, we reserve the right to disclose your data.
We also reserve the right to publish any of your queries with our answers on different forums on account of helping other users resolve the problem that you faced. We will try to filter out the personal information; however, we do not guarantee this. We are committed to curbing unauthorized access, use, alteration, or destruction of potentially personally identifying information.
We reserve the right to collect statistics about the users on our website or from other means to improve our services. We can publish these aggregated statistics on our blog, forums, or any social media platform without any prior notice.
We may earn a certain commission by displaying certain ads or links; however, these do not have any impact on the prices of the products that you buy from us.
Those who engage in transactions with us by purchasing our services or products are asked to provide additional information including, as necessary, the personal and financial information required to process those transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. We do not disclose personally identifying information other than as described above. Failure to provide certain information may result in a limited experience on our website.
In case of a business acquisition in part or whole, we are bound to share all the existing data to the new owners to ensure continued service delivery. All of your data will be transferred; however, you will be informed beforehand via email or on our website regarding the merger or acquisition.
Force Majeure/Spam/Virus Attacks
We do everything in our power to keep your data protected. However, any calamity or force of nature, hacker attack, or unauthorized activity can damage your data, which might not be retrieved. We take no responsibility for any such event; however, the users will be informed about the development via an email or through any other means at our disposal.
Rights of Users
As per the European Union General Data Protection Regulation (EU GDPR), implemented with effect from May 25, 2018, users from the EU have the following rights:
Right to Erasure - You can ask us to delete all of your information if you no longer want to continue using our services.
Right to Access – You have the right to ask us about the type of data being collected as well as its usage and processing.
Right to Data Portability - You can ask the company to provide all the data collected about you in a machine-readable format at any time.
Right to Correction - If there is inaccurate data, you can ask us to rectify it.
Right to Consent - The website cannot process or use your data without your consent.
We are located at 9169 Coors Blvd NW, Albuquerque, NM 87120, United States. You can get in touch with us by emailing firstname.lastname@example.org or by calling 1-800-586-7474.
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to email@example.com.